My Life Without Facebook:
Week 2

In case you missed it – I gave up Facebook for Lent.

This week was even more difficult than last. Last week my Facebook fast was top-of-mind to all my friends and family – this week the newness has worn off. People keep talking to me about things I would normally know about – expecting me to have a clue. But when I stop them and ask them to fill me in, I get the resounding “oh, that’s right, you’re not on Facebook.” And then there’s The Face.

“The Face” is the eye–squinting, wrinkled-forehead, pressed-lips look that you get when people feel sorry for you. I’m fairly certain I’ve used this look many times. Usually to communicate a feeling with others – typically when something has happened and I’m trying to show empathy to someone. Is that what my friends are doing to me? Feeling sorry for me? (NOTE: I’m exaggerating with that last line for effect – just go with it.)

But seriously, this past week proves one point I had hoped to make with this experiment – that you can’t communicate with your audience if you’re not using the communication tools your audience is using. If I could had been on Facebook this week, you’d know that I became of fan of my bank’s new Fan Page – CoreFirst Bank & Trust. Instead I have to wait until April to do so! And I would have known that Jayhawk Café, a new café in downtown Topeka’s Jayhawk Tower, had their grand opening. But I missed it because I didn’t know about it – I heard about it later that evening on the 10:00 news. Regardless, I’m managing. Not as effectively, or efficiently, as normal, but I’m making it through with a little help from my friends, family, co-workers and local media. Thanks everyone!

Here are a few other things you would have known if I could have been on Facebook this week:

•  WHAT!?!? There’s a Twilight “Scene It!” board game. How do I NOT have this?
•  Headed to the Heartland Visioning meeting! Can’t wait to hear all about their wonderful plans to revitalize Downtown Topeka.
•  Why are some stoplights in Lincoln horizontal and some vertical … did they just decide to buck consistency or does this madness have a real purpose?
•  Stupid friends – why aren’t you ALL on Twitter?! Okay you’re not stupid but my life would be easier if you were!

jhP often benefits when well-educated advertising and marketing graduates enter the field. So we make a point to speak at colleges, open ourselves up for questions and offer opportunities for students to come learn what we do. We try to help students understand the hard work and fun times that come with our industry, so we’d like to offer some general advice for those who are interested in the advertising/marketing field.

Internships are a vital part of an advertising or marketing education. It’s important to do as many internships as possible to learn what type of business you want to work in – large agency, small agency or an in-house marketing department. Take the opportunity to become a sponge! Soak up as much real-world experience and information as possible, and don’t be afraid to ask if you can assist anyone and everyone. Going above and beyond in each of your tasks will demonstrate your potential and set you apart from others.

Try to get hands-on experience anywhere that you have potential interest, so you can determine your true passion. For example, if you’re interested in video production, ask a TV station for a shadow day and then volunteer to come back and help out for free for a while. The business gets free labor, and you will be building an essential network of industry contacts while gaining valuable experience.

It’s not called work for nothing! Agency life is a lot of fun, but the hours are long. Be prepared to spend between 55 and 70 hours per week working, reading, learning and doing whatever it takes to make yourself and your agency better. You should expect to work 45-55 hours per week (although these numbers are conservative for some) even after a few years in the business. The world is always changing, and it’s our job to know how to adapt to those changes. Learning never ends in this profession.

Become an active member of your local AAF club or an advertising club at your college. Attend meetings. Ask questions when there are guest speakers. Get on the board and make things happen. You can’t be a wall flower in this industry. Introduce yourself to people and ask them questions about what they do, and ask for advice. You will find AAF to be open to helping students learn and experience as much as possible.

What advice would you give to students looking to gain a footing in the advertising industry?

‘Tis the season for charitable donations and spreading support for those people and causes that make a difference in the world. This year, don’t be afraid to promote the causes that your business supports. A 2008 Barkley Cause Survey found that consumers not only respond positively to businesses that give back, but 91 percent of Americans want companies to tell them how they are supporting causes.

When looking to adopt a cause for your company, try to support a cause that is relevant to you or your industry. This will be more meaningful to your business and to your customers. A powerful example of cause marketing is TOMS Shoes. For each pair of shoes sold at TOMS Shoes, one pair is donated to a child in need.

Alternatively, consumers are turned off by businesses that attempt to deflect bad publicity through calculated cause marketing. A coal-burning power plant, for example, would be unbelievable as a “green” movement leader unless it can demonstrate increased research and funding for development of “green” alternatives to coal.

It’s important to remember that consumers may not be aware of a cause that your business supports, so you will need to promote the supported cause. Post pictures and write a blog about charitable events your business attends. Include information about your cause of choice on the company web site and social media networks, via newsletters, on packaging and in-store. Here are some examples of businesses who successfully promote their support:

• Dawn Dish Soap TV Spot supporting wildlife conservation.
• Swiffer dusters created limited edition packaging supporting breast cancer research.
• jhP posted this video to social media networks to support the United Way kickoff.
• Chase credit cards is using a Facebook application to select more than 100 charities that receive at least $25,000. Facebook fans log on and vote for their favorite nonprofit organization.
• Campbell’s Soup integrates their support for labels for education into their web site tool bar.

What types of cause marketing does your company engage in? What examples have you seen that are particularly note-worthy?

Remember how exciting the grocery store checkout stand was when you were a kid? That’s where all the really good stuff was. All those bright colors and tempting candies. The one I always begged for was a parent’s nightmare – that gooey yumminess that came in a squeezable tube. I don’t recall the name, but that bright package still catches my eye.

That’s how big a difference packaging makes. I still buy gum, and many other products, based on what package looks the coolest or is most eye–catching. The same goes for services. When choosing between a car repair shop that’s tidy and in a safe neighborhood or one that’s junky and in a scary area, which do you choose? Based on the physical evidence, you’ll probably go to the first shop. Customers base purchase decisions on comfort and trust. It’s what builds relationships. That’s why packaging and physical evidence are two very important additional Ps in the marketing mix.

Packaging:

It’s about appearances. First impressions and how your product shines next to your competition’s products are crucial. Our lifetime of checkout stand experiences proves that. Packaging can be your strongest asset, or a sales killer – remember Tropicana’s recent rebrand? Consumers come to recognize and depend on the look of our products as they make their choices. So it’s essential to regularly research and reevaluate our packaging designs for impact and effectiveness.

Physical Evidence:

It’s also about facts. Physical realities allow consumers to form opinions of your services or products based on what they see. This is another reason why it’s important to gain insight from someone outside of your company. Find out what people think of your location’s cleanliness, appearance, and how they think your product looks. Is your business’ location organized and attractive? Does your product appear fresh and able to function?

In the marketing mix, sometimes you have to judge a book by its cover. That said, what makes your product or service stand out and shine above the others?

Stay tuned to find out how positioning and perception affect your brand!

In the first week of Marketing 101 we learned the four P’s of the marketing mix: Price, Product, Place and Promotion. But as time went on, we discovered there are many MORE P’s to consider for successful marketing. So which ones are important? All of them!

Briefly, let’s take a look at two more P’s we should keep in mind.

People:

How many times has a company’s employee swayed your opinion of a product or service? Maybe your opinion improved – maybe it got worse! That’s why recruiting and training the best team to represent your business is so critical. As far as the customer is concerned, your people ARE your company.

So make sure you hire people who are well-suited to their positions. And give them good training so they can enjoy doing great work for you. Are your people well positioned for success?

Process:

For several years I worked for McDonald’s. That might be your last career choice – but I loved it. Their focus on process made work fun and easy. McDonald’s processes are time-tested for efficiency and quality control, which makes your meal experience consistent whether you visit McDonald’s in Topeka or Beijing. Fast-food fan or not, you always KNOW what to expect at McDonald’s. And that’s why they’re the category leader.

What processes do you have in place? Are they regularly re–evaluated from an outside perspective? How can improved processes make your customers’ experiences more reliable?

Next time, we’ll look at Physical Evidence and Packaging.