March 24th, 2010 | By Brie and Kurt in Social Media | No Comments »
We haven’t talked much about Google Buzz, but it’s out there – lurking in the shadows of your gmail account. Google’s latest attempt to become the Internet (in my conspiracy-theory oriented mind) has been slow to take off. This is partly because when Buzz launched more than a month ago, serious privacy concerns were raised – rapidly leading to multiple rounds of updates.
Let’s quickly compare Google Buzz to other popular social networks. With Facebook, people were comfortable knowing that you have to “request” to be a friend. On Twitter, it’s reassuring that when you lock down your profile, you control who can see your tweets. But when Google Buzz first launched, the people you follow (and who now follow you!) became anyone you’ve had interaction with via your gmail account – automatically added to your new social network based on your most frequent email connections. That’s called auto-populating. You had no choice in the matter!
“Hello EVERYbody!”
So what’s the danger? By auto-populating my followers, there’s the risk that “Mr. VP of Company I Want to Work With,” for whom I happen to have a personal email address, can now see that I said a project he spearheaded was knot-headed. Of course YOU know better than to post potentially damaging messages on any of your social networks, unless it’s something you would say to EVERYONE. But you get the point. By automatically combining your private email with your now-public social network, it’s easy to destroy the wall between who should and shouldn’t see your updates. It’s no longer the trusted network your email once was. Fortunately, since the launch, Google Buzz has changed the auto-populate feature to “auto-suggest.” Just be very careful you’re not automatically agreeing to their every suggestion!
“Oops, That Wasn’t for YOU.”
Another big problem is that you can send your buzz out via your gmail account. Sounds convenient, right? That’s until you accidentally select the wrong contact from your address book! We’ve all done it. And if you haven’t, you’ve at least heard the horror stories. So let’s say you just finished a meeting with “Mr. VP of Company I Want to Work With” (for whom I happen to have a personal email address) and go to email a friend, whose email address begins with a B and unfortunately is placed RIGHT NEXT to buzz@gmail.com in your address book. You can guess the rest. When you send her a message about how “Mr. VP etc.” had a really bad suit on at your interview, you accidentally select buzz@gmail.com and guess what? That not-so-smart venting email goes out to ALL the people following you on buzz – including “Mr. VP.” Kiss that job opportunity goodbye!
“Stalkers: Here I Am!”
Another – potentially dangerous – privacy issue comes from the geo-tracking feature when you use Buzz on your mobile web browser. Originally, when you would post a status on Google Buzz it would point out your physical location at the time the message was sent. Clearly, that would cause not only privacy concerns, but safety and security issues. That’s why networks, like Foursquare, aren’t connected to untrusted networks without your prior approval. Fortunately, since updating, Buzz has added a clearly visible check box to opt out of geo-tracking on your Buzz. Use it!
“Creeps: Meet My Friends.”
Lastly, and in our opinion most disturbing, the people you follow and your followers in Google Buzz are now public to anyone who has access to your profile. So if you don’t intentionally opt in to a PRIVATE profile – you are also exposing your followers’ profiles to anyone using Google Buzz.
Google Buzz was buzz-worthy for about as long as it takes to blink. We’re glad they recognize their problems, and we’ll be interested to see if it evolves to live up to all the hype. But for now it doesn’t look like Google will replace the Internet any time soon.