Lately, it’s not uncommon to hear people talking about tweets and retweets. No these people are not discussing birds – they’re talking about the social media network Twitter.
Twitter is a microblogging service where users explain what they are doing and share information in 140 characters or less. The key to Twitter is summed up in five simple steps: Follow, Tweet, Retweet, Reply and Repeat.
If that sounds like gibberish to you, please join the jhP team Friday, April 10 at 4:00 for a fun “Twitter Tips Beer-30” at jhp, 3200 sw huntoon in Topeka. For valuable Twitter info and a cold brew, make your reservation by calling us at 785.228.0900 or by email: lweichert@jhpadv.com. Seats are limited, so don’t delay!
And if you’re still wondering why your company should care about Twitter, consider these facts:
1.) Twitter is good for business.
I’ve been told many companies are uncomfortable with social networking because they can’t control what’s being said about them. Today’s truth is, more than ever before, the customer controls your brand. So it’s imperative that you find out what your customers are thinking – and saying. Twitter’s search features let you monitor what’s said about your company. This gives you up-front and personal opportunities to monitor and manage your company’s image. If a customer had a poor experience, now you’ll know and can get to the front line, speak with them and resolve the situation. Think of the times you’ve been in a restaurant and had poor service. Do you still go back? You might – if the restaurant’s recovery was handled right. Twitter is your chance to recover and develop a better relationship with your customer base.
2.) Twitter is a great training and research tool for your employees.
My favorite Twitter feature is following other industry professionals. I can post industry-specific articles or read links posted by other professionals that I find interesting. I no longer have to search various blogs for industry-specific information because I just log into Twitter. Now I’m usually one of the first to know about industry news and emerging trends.
3.) Twitter allows you to subtly market your business.
Twitter puts a face to your brand and personalizes the experience for your clients and customers, AND it allows people to learn more about what’s going on in your company. Taking part in a tradeshow this week? Let your followers know! Help them realize they should be there to learn that your product or service is just what they’re looking for.
So logon to Twitter and start following people! Remember to Follow, Tweet, Retweet, Reply and Repeat. These five steps will help bring value to your tweeting experience. But also keep in mind that Social Media isn’t something to experiment with. You need a plan and strategy just like all your other marketing efforts. That’s the only way to turn this fun activity into business success.
Make your reservation now for our “Twitter Tips Beer-30,” 4:00pm Friday, April 10 at jhP. Call 785.228.0900 or email lweichert@jhpadv.com and ensure you’ll have a seat. (And a frosty beer!)